NHTSA Complaint #11702750 — 2020 GMC TERRAIN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11702750
Vehicle 2020 GMC TERRAIN
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

While driving my brakes failed. I was unable to stop my car, my brake pedal became very stiff and I could not stop my car. There were no warning signs or lights on indicating there were any issues with my car prior to this happening. I had to have my car towed to the dealer. The current estimate is for a vacuum pump failure resulting in camshaft damage. Both need to be replaced. I see other GMC cars were recalled for what appears to be a similar issue. I am lucky no one was injured as this could have very easily resulted in a fatal event. I have never heard of such a thing happening before and am beyond belief that this has occurred. This is the third repair I've had done this year. I have also replaced a booter pipe and valve gasket due to leaking oil. The amount of repairs required in such a short a time seems excessive.

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