NHTSA Complaint #11703185 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informed that parts were still unavailable. In addition, the contact recently received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.