NHTSA Complaint #11701687 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was black, upside-down, or blurry. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not repaired because the part was not available. The contact stated that the recall part had not been available for almost a year. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 45,000.