NHTSA Complaint #11701426 — 2020 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11701426
Vehicle	2020 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	November 20, 2025
Date Filed	November 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

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