NHTSA Complaint #11679498 — 2020 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11679498
Vehicle	2020 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	July 23, 2025
Date Filed	August 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

Parked at gas station, after fueling attempted to start with key and engine started but electrical systems did not register that vehicle had started. Turned engine off but engine continued running. Additional attempts to start vehicle made no difference -- engine continued running but vehicle could not be shifted out of Park. Called dealer and was advised to pull fuel pump fuse to stop engine. Towed to dealer and dealer determined that water had indruded into battery junction box and junction box needed to be replaced at owner expense. Ford Technical Service Bulletin 20-2298

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