NHTSA Complaint #11689127 — 2020 FORD F-250

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11689127
Vehicle	2020 FORD F-250
Component	ELECTRICAL SYSTEM
Date of Incident	August 20, 2025
Date Filed	September 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Sync Infotainment system freezes and has the same symptoms as listed in the recall that was issued in May of 2025. The screen will occasionally freeze when powering up or even driving, resulting in loss of use of navigation. Infotainment screen will also occasionally freeze when in reverse not showing accurate information from the back up camera.

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