NHTSA Complaint #11699943 — 2016 HYUNDAI TUCSON

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle stalled, and there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact took the vehicle to Auto Zone, and a scanner was used to diagnose the vehicle. And it was determined that the catalytic converter had failed. The contact took the vehicle to an independent mechanic, who diagnosed the vehicle with oil intrusion into the catalytic converter. The contact stated that the failure persisted. The contact stated that on a separate occasion, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the engine was consuming an excessive amount of engine oil, and an abnormal sound was coming from the engine. The contact stated that the vehicle stalled again. The contact was adding seven quarts of oil for every 3,000 miles driven. In addition, the catalytic converter failed to function as intended. No warning light was illuminated. The contact was concerned that the engine could fail. The manufacturer was made aware of the failure. The failure mileage was unknown.