NHTSA Complaint #11715203 — 2016 HYUNDAI TUCSON

The contact owns a 2016 Hyundai Tucson. The contact stated that the check engine warning light was illuminated, and there was a ticking sound coming from the front of the vehicle. The vehicle was taken to Auto Zone, where a mechanic diagnosed the vehicle with a knock sensor failure. The knock sensor was replaced. The mechanic informed the contact that the vehicle was included in Manufacturer Campaign: CS966 for the transmission control module (TCM). The vehicle was taken to the dealer, who confirmed that the vehicle was included and the software update was performed. After the vehicle was repaired, the check engine warning light was no longer illuminated; however, approximately 30 minutes later, the vehicle failed to exceed 35 MPH, and the check engine warning light started flashing. The vehicle was returned to the dealer, and the contact was informed that the software update caused the vehicle to enter LIMP Mode to protect the engine. The dealer informed the contact to drive the vehicle for 30 days or a total of 500 -1000 miles, and if the vehicle continued to enter LIMP Mode or failed to operate as needed, to return the vehicle for the engine to be replaced. There were no additional repairs performed. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.