NHTSA Complaint #11698654 — 2021 CHRYSLER PACIFICA

More often than not, the steering wheel column gets stuck at 10-11 o’clock positions and 1-2 o’clock positions. So it typically happens when making slight bends on my local roads and highways. This requires a hard jolt on the steering wheel to get it un-stuck. This is extremely unsafe to do at high rates of speed and/or with traffic on either side of me and it feels only a matter of time before it results in an accident. When I brought the car into the dealer for a different repair, they noted in their follow-up inspection a, “rep clunk from steering gear the wheel both ways” and quoted me $4800 for repair. I’m assuming that’s to replace the entire steering column, which is pretty outrageous considering the part is less than $900 OEM and would be about 2-3 hours of labor. I purchased the car 6 months ago as a certified pre-owned car from a dealership and the CarFax report came back completely clear, recall repairs weren’t even mentioned on it. I’ve seen some discussions on online forums describing a similar issue.