NHTSA Complaint #11513610 — 2021 CHRYSLER PACIFICA

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11513610
Vehicle 2021 CHRYSLER PACIFICA
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

We were coming down a mountain from Flagstaff to Phoenix at night in heavy, fast traffic when my engine just died. No power, no power steering, no power assisted brakes. Total emergency. I have never been so scared in a vehicle. Nearly rear ended by semi at full speed. Had to try to find a shoulder on a mountain and pull over fast to avoid collision. Then once pulled over the Pacifica does not just start right up again Have to go through a process. THEN it happened AGAIN 20 minutes later. ALMOST another REAR end collision. That night I found out there's a recall for this exact problem WITHOUT A REMEDY!!!!!! I took it right in to the dealer for a software update that ... GET THIS ...doesn't fix the defect but is supposed to give me more warning that my engine is ABOUT TO SHUT OFF!!! PLEASE DO NOT allow them to get by with this bandaid. This is truly a life threatening defect. They MUST fix this or buy back my vehicle. PLEASE HELP!!! Chrysler is risking our lives.

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