NHTSA Complaint #11697999 — 2017 LINCOLN MKC

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to O’Reilly Auto Parts and was diagnosed with a misfire in cylinder #2. The vehicle was then taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The dealer replaced the ignition coils and the spark plugs; however, the failure persisted. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption, and the contact noticed an abnormal odor coming from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that assistance would not be provided because the vehicle was not covered under warranty. The failure mileage was approximately 190,500.