NHTSA Complaint #11696115 — 2017 LINCOLN MKC

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the vehicle jerked. No warning lights were illuminated. The vehicle was taken to a transmission specialty shop and was diagnosed with torque converter failure, which caused transmission failure. The torque converter was replaced. The contact stated that on a separate occasion, days after the vehicle was repaired, the check engine warning light illuminated. The contact pulled into a gas station and turned off the vehicle. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the engine, which caused the cylinder head to crack, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not contacted. The failure mileage was approximately 112,000.