2017 LINCOLN MKC — Problems, Recalls & Safety Data

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. Joe Cooper Lincoln replaced our car's faulty backup camera on August 22, 2025, as documented in the attached copy. A few days later we received an email from Carfax saying that there was a recall for this defect. It did not seem fair to pay $566.91 for the repair since there was a recall. Joe Cooper Lincoln confirmed awareness of the recall but had not yet received the official notice from Lincoln. After a couple visits with Joe Cooper and phone calls to Kate at Customer Relations in Detroit, MI, phone number 1-888-214-2155, ext. 77212 we were given case number [XXX] and referred back to the dealership. Joe Cooper Lincoln said that as soon as they received the notice from Lincoln about the recall, they would let us know and complete the necessary forms to give us a refund. This issue has still not been resolved, and we request your help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At approximately 64,000 miles my engine light came on and I took it to a shop. Cylinder 2 was misfiring so we changed the spark plugs and coils. At 67,000 miles light came on again with same issue and while having my oil changed they noted it was unusually dirty. I changed out plugs and coils again. At 72,000 miles light came on again and I took it to a different shop and learned I had a crack engine block, a problem with these vehicles with ECO boost. I was told I needed a new engine and the only thing I could do was add sealant to buy time. I took it to Lincoln to trade and they refused because of the issue and told me to reset the light and sell to Carmax. I couldn’t do that, it was wrong. I sold it for $1,000 to Nissan because I could no longer afford to be driving my grandson in this unsafe car. Also had a lot of issues with electrical starting from purchase with battery dying and lift gate not working. When I got rid of it the windshield wipers wouldn’t work and radio made aweful static sounds. Horrible car from day 1 purchased brand new.

At approximately 64,000 miles my engine light came on and I took it to a shop. Cylinder 2 was misfiring so we changed the spark plugs and coils. At 67,000 miles light came on again with same issue and while having my oil changed they noted it was unusually dirty. I changed out plugs and coils again. At 72,000 miles light came on again and I took it to a different shop and learned I had a crack engine block, a problem with these vehicles with ECO boost. I was told I needed a new engine and the only thing I could do was add sealant to buy time. I took it to Lincoln to trade and they refused because of the issue and told me to reset the light and sell to Carmax. I couldn’t do that, it was wrong. I sold it for $1,000 to Nissan because I could no longer afford to be driving my grandson in this unsafe car. Also had a lot of issues with electrical starting from purchase with battery dying and lift gate not working. When I got rid of it the windshield wipers wouldn’t work and radio made aweful static sounds. Horrible car from day 1 purchased brand new.

After a repair/service visit at a national auto repair chain, my 2017 Lincoln MKC developed ongoing severe drivability and safety issues. The check engine light began flashing (active misfire), and the vehicle was unsafe for highway travel due to risk of loss of power/engine damage. Independent shop documentation reports cylinder #4 misfire (P0304) and additional engine timing-related code(s), low oil condition, and notes indicating internal engine damage and that the engine may require replacement. The vehicle also had a vacuum/brake booster line issue that affected brake assist until corrected. The problem has been confirmed by independent service centers and the vehicle is available for inspection. There was a near crash, but no fire, injury, or police report occurred.