NHTSA Complaint #11696110 — 2018 CHRYSLER PACIFICA SEATS

Complaint Details

ODI Number	11696110
Vehicle	2018 CHRYSLER PACIFICA
Component	SEATS
Date of Incident	September 12, 2025
Date Filed	October 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

We had the seat fail on one of our middle row seats. It lines up with a dealer service, and we believe the dealer probably broke it while performing other work, but we don't have before/after videos or anything like that to prove it. The issue is that there is a plastic piece that breaks, which means that the seatback no longer locks. This is apparently a common problem in these cars: https://www.pacificaforums.com/threads/broken-passenger-2nd-row-captains-chair-thoughts.54633/ https://www.pacificaforums.com/threads/fix-for-stuck-easy-tilt-2nd-row.47300/ https://www.reddit.com/r/pacificahybrid/comments/1kmsiuj/both_of_my_middle_row_seats_are_defective_they/ The dealer wanted something like $900 to fix it. This is a major safety issue; if the seatback failed during a crash it would mean the other safety systems in the car couldn't do their jobs. We have the broken seat in the garage - we've been driving around without it. I think the pictures in the Pacifica threads above are pretty useful, but if seeing in person would help, happy to meet up or something like that.

Related Complaints for the 2018 CHRYSLER PACIFICA

Other SEATS Complaints

#11719195 — February 19, 2026 — The mid-row driver's side seat release cable suddenly permenantly lost all tension, preventing the seat from latching...

#11671209 — July 4, 2025 — I am writing to formally report ongoing and unresolved electrical issues with my 2018 Chrysler Pacifica. Despite repl...

#11506370 — February 9, 2023 — The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside...

#11500862 — January 9, 2023 — Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat sys...

#11430921 — August 29, 2021 — This vehicle comes equipped with Stow N Go middle seats. It is a useful feature for sure. However, upon placing one...

Recent Complaints for the 2018 CHRYSLER PACIFICA

#11719421 — STEERING — February 20, 2026 — electronic stability control light came on and car shook. states I need to service it.

#11718786 — ELECTRICAL SYSTEM — February 18, 2026 — The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking ...

#11718786 — POWER TRAIN — February 18, 2026 — The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking ...

#11717755 — ENGINE — February 13, 2026 — At 120,000 miles the head gasket has started leaking into the cylinders. We are unsure if it is reparable or if I wi...

#11716894 — ENGINE — February 9, 2026 — As I was leaving the gas station the Check engine light flashed on and off then the car was like turning on and off ...