NHTSA Complaint #11430921 — 2018 CHRYSLER PACIFICA SEATS

Complaint Details

ODI Number	11430921
Vehicle	2018 CHRYSLER PACIFICA
Component	SEATS
Date of Incident	August 21, 2021
Date Filed	August 29, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

This vehicle comes equipped with Stow N Go middle seats. It is a useful feature for sure. However, upon placing one of the seats back into its locked position, the headrest would no longer stay locked in its upright position. Upon taking the headrest apart to try to fix the issue, I found a very cheap plastic mechanism inside that had snapped. This very flimsy plastic piece is very much liable to fail in an accident, and cause the headrest to flop forward and not provide the support required.

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