NHTSA Complaint #11696021 — 2020 JEEP WRANGLER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11696021
Vehicle 2020 JEEP WRANGLER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I have had 18 visits to 2 Jeep Dealerships for my 2020 Jeep Wrangler Unlimited Sahara. I have had my radio replaced 3 times and I'm still waiting (its been months!) for another new radio as the current is still going black, powering off, sometimes it responds & sometimes it doesn't. This is EXTREMELY frustrating for a "new" car not to have a functioning radio. But then recently my IC went totally black. No view of my gas gauge!! Of course, my VIN was NOT included in last year's recall but I was able to get this replaced thankfully via the extended warrantee I purchased. I had to pay a $500 deductible for it to be replaced. Same for the radio. At what point does Jeep or Mopar say....this is a serious electrical problem? Isn't anyone trained to get to root cause? I have pictures and videos of the power surging in my dashboard but sure lets keep replacing radios at the customers EXPENSE!

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