NHTSA Complaint #11718765 — 2020 JEEP WRANGLER

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving approximately 50 MPH, the vehicle shuddered and was difficult to maneuver. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and determined that the steering damper, inner tie rods, adjuster sleeve, outer tie rods, and the drag link assembly needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a different dealer, Vallejo Chrysler Dodge Jeep Ram (4325 Sonoma Blvd, Vallejo, CA 94589), where it was diagnosed and determined that the steering damper, inner tie rods, adjuster sleeve, outer tie rods, and the drag link assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,500.