NHTSA Complaint #11694414 — 2011 LEXUS CT

There is an issue with the brake booster and brake booster pump assemblies that causes this vehicle to brake poorly. These parts are known to malfunction in Lexus CT 200h models and recognized by Lexus/Toyota. This issue needs to be extended into a recall for the vehicle due to the danger it poses while braking. Lexus/Toyota have acknowledged the issue via their letter: Customer Support Program 21LE01. The original publication of this program was issued on May 20, 2021. Within the letter they recognize that these parts will commonly break down. They issued a brief coverage on vehicles affected. A primary coverage on vehicles prior to November 30, 2022, and a secondary coverage on vehicles within 10 years of operation and 150,000 miles. With the secondary coverage applying to whichever came first. As a secondary owner of this vehicle, I had no idea this letter had been sent out. I had purchased this car late 2022. Had there been a recall notice on these vehicles, I would have been able to speak to a service representative about getting this issue remedied. Seeing as my vehicle is at 143,273 miles and 14 years in use, I am no longer covered through the Customer Support Program 21LE01. During my years of operating this vehicle I have experienced issues when braking. While driving and braking over bumpy roads the vehicle's braking would feel less effective. A week before my vehicle's Brake, Brake System, ABS, and Traction Control lights came on, I nearly experienced a collision with another vehicle while turning at a street light. The brakes should have been more than enough to have stopped the vehicle in the moment, and the ABS should have kicked in when it sensed me attempting to come to a harsh stop. Once I had diagnosed the dashboard lights I received OBD2 code C1391. Indicating an issue with the Power Brake Booster. Seeing as the issue is recognized by Lexus/Toyota, and this issue posing danger while operating the vehicle, there should be a recall imposed.