NHTSA Complaint #11632987 — 2011 LEXUS CT

Hello, I am writing to bring attention to a vital public safety issue regarding the Lexus recall policy eligibility of 21LE01, concerning brake system issues. The current policy deems vehicles eligible for recall based on a set criterion: the vehicle must be under 10 years of age or under 150,000 miles, whichever comes first. The term “whichever comes first” disregards the importance of “mileage” as the main indicator of wear and tear, especially for brake system issues which are largely and directly related to it. My vehicle, a Lexus CT200h, 11 years old with 100,000 miles (upon receipt of the recall notice) was confirmed to have the exact brake issues as described in 21LE01. However when I sought remedy and support, I was told that despite being well under the mileage limitation, my vehicle was ineligible for the recall due to its age. For recalls that pertain directly to the safety of the vehicle's occupants and the general public – such as brake system malfunctions – more lenient eligibility criteria should be adopted to ensure no vehicle with potential defects is left untreated. A more flexible approach that considers both age and mileage individually would be much more suitable for the break issues that 21LE01was set to address. A brake system malfunction is a grave risk to the safety of the vehicle's occupants and others on the road. Such recalls should prioritize safety over arbitrary constraints. The safety of drivers, passengers, and the broader public should always be the top priority. No vehicle owner should be left at risk due to arbitrary limitations. Thank you for your attention to this urgent matter. I hope you can help push Lexus to make necessary amendments to the recall policy terms. Thank you!