NHTSA Complaint #11618887 — 2011 LEXUS CT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11618887
Vehicle 2011 LEXUS CT
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The Brake Booster and Brake Booster Pump Assembly Malfunctioned Dec. 25th 2022 on Christmas day a month after the deadline for a Customer Support Program Notification ( Primary coverage til. Nov. 30,2022. Secondary Coverage 10 years or 150k whichever comes first from the date of 1st use-08/16/2011.) I called Toyota to inform them and get them to solve this issue. Toyota/Lexus Refuses to pay to fix this huge safety issue. The estimate for this is $4,000-$5,000 dollars. When this went out all the lights came on in my car including: Master Warning Light, Brake System Warning Light, ABS Warning Light, and the Slip Indicator Light. There is a pumping sound like a barking from a dog. The car is solely relying on the other brakes to slow the car down. After the Brake Booster went out I was driving on the highway and tried to stop in time for a curved exit. The stop was too much for these brakes alone the car started shaking and spun out of control. Luckily I was able to pull aside without hitting other vehicles or the median. It scared me so much. This is a known problem that they refuse to fix and pay for. This component has been inspected by a local car shop. This is my only car. I drive it only when necessary. I try to avoid highways and fast speeds because i know that these brakes are not sufficient for a safe stop. Even at speeds of 35 mph of less the car shakes when breaking. I think Toyota should fix this issue and pay for it indefinitely. The part they created is obviously faulty. It doesn't matter if it is 5 yrs, 10 yrs or 20 yrs. Its a fault on their part that is a huge safety issue and expense on their customers when they are company that prides themselves on safety and longevity with their vehicles. I am saving to replace this issue and or get another vehicle. In the meantime this unsafe vehicle will be on our roads occasionally.

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