NHTSA Complaint #11693600 — 2024 JEEP WRANGLER 4XE

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, the contact stated that an error message to “Shift to Park to Start Vehicle” was displayed. The contact stated that the vehicle failed to move forward while the gear shifter was shifted to drive(D). The failure had occurred while exiting the apartment complex. The contact's minor child was inside the vehicle during the failure. The contact stated that an unknown software update had been performed the weekend before the failure. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,353.