NHTSA Complaint #11693125 — 2020 JEEP WRANGLER

My front dash was not registering, so I cannot see my speed, gas tank, and all other info on it. When I took it to a mechanic, he had to replace the AGM Auxiliary Battery. It went from the normal square battery to the size and shape of balloon, causing a dangerous situation. The mechanic sent us to the dealership to finish the work as it should be covered under the recall. He also advised us not to drive it on our roadtrip as the INSTRUMENT PANEL CLUSTER needs to be fixed and could cause fires as it’s under recall: RECALL NHTSA #24V-652. We need to get it fixed, but the dealership declined saying my Jeep Wrangler 2020’s VIN number doesn’t show the recall. So, now we are trying to get that recall established for this VIN number as it’s having the SAME ISSUES AS THOSE RECALLED. Now, we are trying to get the recall number to apply to my VIN so we can get the repair done. Frustrating to do a goose chase when a vehicle is having the SAME issue as those with the recall.