NHTSA Complaint #11692383 — 2024 HYUNDAI PALISADE

While closing the front door to the vehicle the back window shattered. Cause is from thermal shock or improper installation of the rear window heating element. I tried to reach out to Billingsley Hyundai of Lawton and they simple stated that they are not able to do window repairs and that it would not be covered under warranty. They didn't even offer to look at the vehicle to diagnose the issue. I have an appointment with Safelife to replace the window. No symptoms were shown prior. We only use the buttons on the rear hatch to open and close it. No manual operation to open and close the rear hatch have been done since owning the vehicle. Safety wise it is a good thing none of our dogs were in the vehicle at the time or the shards of glass would have sprayed onto them. The glass also flew out the back around 2 feet that could have harmed anyone if they were around the vehicle.