NHTSA Complaint #11691753 — 2024 HYUNDAI PALISADE

Component/System: Engine — specifically the engine valve springs and related components. Description of what happened: While driving, the vehicle began to shake violently, and the check engine light came on. At times, the vehicle loses power and shuts off completely, then restarts and drives normally for a short period before the issue returns. It feels and sounds like the engine is about to fall out. These symptoms match the description in Hyundai Safety Recall 255 for the 2024 Palisade (fractured engine valve springs that can cause engine failure, loss of power, and fire risk). Safety risk: The sudden loss of power and engine shaking put my safety and the safety of others at risk, especially while driving in traffic or at higher speeds. The problem could lead to a crash or engine fire if the valve springs fracture or the engine block is damaged. Inspection/confirmation: The problem has not yet been officially confirmed by a dealer, but Hyundai stated that my VIN is not included in the recall, even though my vehicle shows the same symptoms and falls within the recall’s production timeframe. Prior warnings or messages: The check engine light comes on when the vehicle starts shaking, then goes off after the vehicle stops or restarts. The issue has occurred multiple times, most recently in early October 2025. Additional notes: The vehicle is a 2024 Hyundai Palisade, and the issue began about 5 days ago. The symptoms are consistent with fractured valve springs as described in the recall. I am requesting investigation and inclusion of my VIN in this recall.