NHTSA Complaint #11691043 — 2019 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11691043
Vehicle 2019 TOYOTA HIGHLANDER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Intermittent EXTREMELY LOUD ear-piercing high pitched noise coming from speakers upon starting the vehicle. The volume of the sounds is extremely high, the loudest noise I've ever heard. The sound lasts about 5 seconds. I am concerned for the safety of our hearing, for my family, including our children. It has not been reproduced at the service center because it is intermittent. I have read online where others with the similar year/make/model experienced it and have varying success by re-subscribing to Toyota SOS Safety connect ($80/year), or replacing the Data Communication Module (DCM). If not uner warranty, this costs thousands of dollars. I have tried re-subscribing to the Safety Connect but it does not work, and the dealer wants me to pay additionally for them to see why this safety feature is not working in my car. There is no warning before this loud sound presents.

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