NHTSA Complaint #11691043 — 2019 TOYOTA HIGHLANDER
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11691043 |
| Vehicle | 2019 TOYOTA HIGHLANDER |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
Intermittent EXTREMELY LOUD ear-piercing high pitched noise coming from speakers upon starting the vehicle. The volume of the sounds is extremely high, the loudest noise I've ever heard. The sound lasts about 5 seconds. I am concerned for the safety of our hearing, for my family, including our children. It has not been reproduced at the service center because it is intermittent. I have read online where others with the similar year/make/model experienced it and have varying success by re-subscribing to Toyota SOS Safety connect ($80/year), or replacing the Data Communication Module (DCM). If not uner warranty, this costs thousands of dollars. I have tried re-subscribing to the Safety Connect but it does not work, and the dealer wants me to pay additionally for them to see why this safety feature is not working in my car. There is no warning before this loud sound presents.
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