NHTSA Complaint #11718876 — 2019 TOYOTA HIGHLANDER

The contact owns a 2019 Toyota Highlander. The contact stated that while driving at various speeds, there was an abnormal whining sound coming from the transmission. Later, while the contact’s wife was driving approximately 50 MPH, the vehicle went into LIMP Mode and decelerated unexpectedly. The contact diagnosed the vehicle and determined that there was a failure with the torque converter. The local dealer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 128,000.