NHTSA Complaint #11690538 — 2018 HONDA HR-V

We initially chose this Honda vehicle as we are Honda owners and valued their reliability. While driving with my six year old son in the car our HRV it started shaking anytime I accelerated. No check engine lights or other lights came on but I turned back home and drove my husbands car before taking my car into the shop where they diagnosed it as a CVT transmission failure. There was a recall issued for this vehicle due to transmission issues tied to the CVT and in 2022 we did have the software update that was supposed to resolve this issue. It did not and this transmission failed, our case for good will assistance was denied and we are left with a $9,000.00 problem in addition to the nearly $7,000.00 still owed on this vehicle that we purchased in 2021 (we are second . Any Honda owners looking to purchase the 2018 HRV should consider their probability of failure due to the CVT transmission that no longer falls under their extended recall warranty. It really is a disappointment to know that Honda does not standby their product seeing as their customers invest thousands of dollars into these purchases. In summary Honda acknowledged this CVT defect, extended coverage, and even performed their product update on my vehicle. Despite that, my CVT failed prematurely from the same issue, only months outside the time window but far under the mileage limit. Honda denied assistance for reasons unrelated to the defect itself (service history and number of Hondas in their system), refused to provide a written denial, and blocked escalation to higher review. My case number is 15868599.