NHTSA Complaint #11643476 — 2018 HONDA HR-V
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11643476 |
| Vehicle | 2018 HONDA HR-V |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | 97,639 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I was driving on the highway and suddenly my 2018 Honda HRV had a power failure, with the dash flashing and loss of acceleration. Luckily, I was able to coast off the highway with hazards on. After numerous power cycles, I was able to get the car into limp mode but could not go over 30mph. I took it to the dealer and was diagnosed to be the known Continuously Variable Transmission (CVT) issue. My car is in great condition, with only 97k miles. I was at the dealership only a week before for the fuel injector recall, and this transmission issue was not mentioned. According to Service Bulletin 21-0467, the extended warranty to cover the CVT defect covers 7 years and 150k miles -- unfortunately, my car was is an 7 years and 1 month old according to the "delivery date" in Honda's system. I am still trying to verify this claim. I was denied all warranty and goodwill from Honda and quoted over $10,000 for the repair. I called the corporate contact (America Honda Motor Co.) to no avail. Both the dealer and corporate offices deny any liability for a known defect, after having brought the car to their service center just days before the warranty allegedly ended.
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