NHTSA Complaint #11687162 — 2021 CHEVROLET TAHOE

Info center with radio, vehicle info, on star keeps going black screen. When this happens I loose all control of info center and on star goes out where no location would be available if the vehicle was in an accident. This is safety concern because with no automatic notifications of accident no one would know if vehicle was in an accident. The vehicle has been to dealer 4 times for this problem since February of this year. Each time the dealer says it needs another update each time. GM is having this issue with many of the Vehicles like this Tahoe. On Star is also aware of the issue too. GM knows there's an issue but now they are saying I have to pay for an update because I am out of my extended warranty even though this has been an ongoing problem which started when I was in warranty. This has to be a programming issue that they need to fix. The vehicle has to be shut off for up to an hour for screen and controls to come back on which is safety issue because no way to change any settings for vehicle and safety backup because of no on star.