NHTSA Complaint #11684054 — 2021 CHEVROLET TAHOE

The affected components are the electrical system, engine, and power train. In March 2025, my 2021 Chevrolet Tahoe displayed multiple warning lamps across the dash, including traction control and check engine lights. The vehicle shifted erratically and sometimes entered limp mode. I brought the vehicle to AutoNation Chevrolet South Clearwater for inspection. The dealer replaced the battery, dismissed my concerns, and stated that a test drive was performed, but the mileage in and out on the invoice was identical, showing it never actually occurred. Diagnostic trouble codes (P0700, P0717, P2714, P2716, P0706, and multiple U-codes) were present but were not fully investigated. A GM Technical Service Bulletin (21-NA-149, December 2022) covers these exact symptoms (caused by engine wiring harness chafing), but it was never referenced or applied. Because the problem was not addressed, the condition worsened. By July 2025, the vehicle suffered a complete transmission failure. At that point, the dealer confirmed the issue, documenting transmission slipping, shuddering, noise, and additional codes (P0700, P077C, P17F6, P17FB, P1872). GM increased its goodwill contribution from 15% to 40% of the $9,925 repair cost, while AutoNation offered only $500 despite their role in the missed diagnosis. Safety Risk: My family and I were at risk each time the vehicle stalled, lost power, or shifted erratically while driving, including at highway speeds. These failures created a significant risk of collision. The drivability problem was not properly confirmed in March 2025 despite multiple codes being present. By July 2025, the dealer acknowledged and confirmed the transmission failure. The vehicle remains available for inspection, and I have retained all invoices, diagnostic reports, and communications with GM and the dealership.