NHTSA Complaint #11686733 — 2022 POLESTAR POLESTAR 2

After updating the vehicle software per NHTSA Recall No. 25V-280, the rear camera system is still not stable. There have been several instances of the camera becoming "unavailable" since performing the software update meant to make the camera more reliable. Sometimes the camera will fail while the vehicle is in motion mid backing up. Additionally, the computing resources that were diverted from the infotainment system to "fix" the camera issue have made the infotainment system less reliable. This now results in multiple distractions while driving throughout the day to assess why the infotainment system is not operating as expected when input is provided. Severe delays with mapping. Pressing an app, but the app may or may not load which causes the driver to divert attention to the infotainment to reselect the app or confirm if the system is hung-up and requires a re-start. Additionally, there has been an increase in the speakers not working since the last software update. The speakers are not only for the stereo but provide turn signal indication and safety warnings for breaking and obstructions. There is no warning that the speakers are not working so sometimes one begins driving and only when a warning should be emitted or turn indication does the driver realize there is no audio. The driver must then reset the infotainment system to try and regain audio (my record is 9 restarts before the speakers begin working again). This is very dangerous to have to pull over to reset or be distracted while resetting the infotainment system (which takes over a minute for each start and requires pressing on the screen for approx. 20-30 seconds). This update did not improve the camera function and has made for many other dangerous compromises on the infotainment system which were not there previous to this update.