NHTSA Complaint #11719405 — 2022 POLESTAR POLESTAR 2

First off, I should say that I generally love my Polestar 2. I've enjoyed owning it. However, I the infotainment system performance is dangerous. The incredibly slow time to open apps and the lag in response to inputs forces a driver to split attention between the screen and the road for far too long. For example, after clicking on Google Maps it may take 3-4 seconds to load, an additional few seconds to be ready to accept inputs (such as an address), a few seconds to return search results, a few seconds to respond to a tap on a location, and a few more seconds to load directions. All told it can be 15-30 seconds to load directions, even for saved locations. The issues are most noticeable with Maps given how often I use them. But there are also lags in vehicle controls, such as climate, radio controls, and other apps like Amazon Music. As best as possible I use the infotainment system before I start driving or while I'm stopped at a light. Sometimes I will pull over to avoid distraction. But there are times when that isn't possible (such as freeway driving). But it shouldn't be this hard. Or this dangerous. You should not be forced to split attention for this long between the screen and the road. Unfortunately, voice controls are similarly slow and unreliable. I try to use OK Google when possible but even here I have to split my attention. After saying "OK Google" it can take several seconds to load and I have to watch the screen to see when it's ready to listen. And then it responds to commands at best half the time with lags or failures for command that should work "Navigate to location X" or "Play Musician Y on Amazon Music". You then have to go back to the slow manual inputs on the screen. This goes beyond an inconvenience to a danger. This is a known issue and Polestar has not taken steps to resolve it. I believe they should for all Polestar 2 owners.