NHTSA Complaint #11703110 — 2022 POLESTAR POLESTAR 2

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11703110
Vehicle	2022 POLESTAR POLESTAR 2
Component	UNKNOWN OR OTHER
Date of Incident	December 4, 2025
Date Filed	December 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

What component or system failed? The backup camera regularly fails to show the view behind the vehicle, with the message "camera not available". This appears to be connected with an overloaded / underpowered computer / IHU. Safety is put at risk because the rear visibility is limited when the backup camera is not functional, and the failure is a distraction to the driver. The dealer has seen the problem but says another firmware update to fix it might be coming at some point. The vehicle has not been inspected by anybody else, because it's a model/year-wide known issue. There were no warnings prior to the failure. This has occurred on many dates, including today.

Related Complaints for the 2022 POLESTAR POLESTAR 2

Other UNKNOWN OR OTHER Complaints

#11719405 — February 20, 2026 — First off, I should say that I generally love my Polestar 2. I've enjoyed owning it. However, I the infotainment syst...

#11714860 — February 1, 2026 — Failure of backup camera to display. This is a persistent problem that remains, despite having the latest software. ...

#11706586 — December 22, 2025 — Polestar has not provided a remedy for over six months. This is a major safety issue during back up and has almost ca...

#11705136 — December 15, 2025 — While driving, the center display screen has shut off and remains to be unfunctional. This screen is the primary way ...

#11703107 — December 4, 2025 — What component or system malfunctioned: Rear auto brake, but the underlying issue may be the underpowered processor /...

Recent Complaints for the 2022 POLESTAR POLESTAR 2

#11718243 — VISIBILITY/WIPER — February 16, 2026 — I have had ongoing problems with backup camera, as does everybody else with this car. I was promised a fix in Januar...

#11717731 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA — February 13, 2026 — The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop la...

#11717731 — ELECTRICAL SYSTEM — February 13, 2026 — The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop la...

#11716076 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA — February 6, 2026 — Backup camera unavailable: this happened often. Put the car in reverse and the screen goes black with error saying th...

#11714308 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA — January 29, 2026 — The backup camera continues to not load properly when starting the car, and displays a warning that the backup camera...