NHTSA Complaint #11686397 — 2016 HYUNDAI TUCSON

I leased a 2016 hyundai tucson from Metcalf Auto Plaza [XXX]. Every week since then i have had to return the car for repairs. It got to a point where Neil suggested he can trade it for another but each and every vehicle i test drove to replace my car was NOT ready to be on the road but according to them every car had just got out the shop. Instead of trying to have issues resolved the mechanics decide to make "jokes" as if your pain and suffering is a joke. Since i did not want a trade in and wanted my car fixed instead Neil tried to tell me that this was my final offer which i declined because why not just fix my car? I went to talk to Neil in person September 9, 2025 about getting my car fixed and the frustrations i am having because having to return the car weekly and i havent had it for a month is outrageous. [XXX] i was driving the hyundai on the highway with my children in the car and the electricity to the car completely cut off but came right back on, i got off the highway and the car did it again and this time the wheel locked up and i almost wrecked the car. I called metcalf and the only thing they could tell me was they can tow my car to metcalf but me and my children had to find our own means of transportation. Every time i called to have my car serviced and told them about what i would hear and feel they could NEVER make the car "do it again". I am beyond frustrated, upset and terrified because i have been telling them about smoking coming from the engine, rattling noise etc. My kids lives were put in danger and the only thing they could say was "i apologize and we can tow the car to the shop". Did not care if we had transportation and have never offered to give us any after continously getting stranded in the car. Now the car is towed to their shop once again and the car wouldnt even turn over for me to get it out of the middle of the street. I was blocking traffic and had to have the police block INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)