NHTSA Complaint #11685986 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that while the liftgate was closed, there was a warning light indicating that the liftgate was open. The contact stated that upon attempting to open the liftgate, the liftgate failed to open. The contact also stated that there was an abnormal burning odor coming from the rear of the vehicle. The dealer was contacted and advised the contact to park the vehicle outside and not to drive the vehicle. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) was performed; however, the power liftgate failed to close after the repair, and the battery was drained. The dealer jump-started the vehicle and determined that the liftgate latch needed to be replaced. The contact was charged a fee for the repair, and the vehicle was repaired. The contact stated that while driving the vehicle the following day, the contact noticed that the windshield wipers were inoperable. The vehicle was taken back to the dealer, where an unknown fuse was replaced, and the windshield wipers became inoperable. Additionally, the contact stated that the rearview camera image was black while reversing, and the infotainment system was inoperable intermittently. Additionally, the contact stated that the vehicle was experiencing difficulty starting. The contact stated that the vehicle failed to start on one occasion and was jump-started by AAA. The vehicle was taken to Firestone, where it was diagnosed with a lack of electrical connection with the key fob. The contact was referred to the dealer for assistance. The contact stated that the various electrical failures had started after the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 118,286.