NHTSA Complaint #11685212 — 2021 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11685212
Vehicle	2021 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	August 5, 2025
Date Filed	September 5, 2025
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The contact owns a 2021 Ford Explorer. The contact stated that while reversing, there was an abnormal clunking sound coming from the rear differential, with the vehicle vibrating. The vehicle was taken to the dealer and was diagnosed and determined that the drive axle, wheel hub assembly, and the hub splines needed to be replaced. The dealer informed the contact that the vehicle was previously included in NHTSA Campaign Number: 22V255000 (Power Train); and was repaired by Hutchinson Ford of Forsyth (288 Harold G. Clark Parkway, Forsyth, GA 31029). The vehicle was not yet repaired for the recent failure. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.

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