NHTSA Complaint #11684003 — 2021 KIA SORENTO

The contact owns a 2021 Kia Sorento. The contact stated that while driving 25 MPH, there was an abnormal clunk coming from the transmission while depressing the accelerator pedal, and the vehicle failed to respond as intended. The check engine warning light was illuminated. The contact pulled over to the side of the road, turned off, and restarted the vehicle; however, the failure persisted. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed, and determined that the transmission needed to be replaced. The transmission was replaced; however, the failure reoccurred and became worse. The contact related the failure to NHTSA Campaign Number: 22V760000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 66,658.