NHTSA Complaint #11709961 — 2021 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11709961
Vehicle	2021 KIA SORENTO
Component	POWER TRAIN
Date of Incident	December 16, 2025
Date Filed	January 9, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

Based on my best assessment, the issue appears to be related to the transmission pump. The vehicle experienced transmission malfunction consistent with a failing transmission pump. This vehicle has an active federal safety recall listed under its VIN; however, the local dealership in Puerto Rico refused to honor the recall and attempted to charge for the repair.

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