NHTSA Complaint #11715558 — 2021 KIA SORENTO

The contact owns a 2021 Kia Sorento. The contact stated that while stopped at a traffic light or a stop sign, the vehicle rolled backwards and stalled. The contact was able to coast to the side of the road. The ignition key was cycled several times before the vehicle restarted. The failure was intermittent, with the check engine light illuminating intermittently. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The failure persisted. The contact related the failure to NHTSA Campaign Number: 22V760000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 62,500.