NHTSA Complaint #11683619 — 2022 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11683619
Vehicle	2022 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	August 28, 2025
Date Filed	August 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

The backup camera fails to load. A black screen with the error message "Camera is temporarily unavailable" displays. This error occurs regularly. Turning the camera off and on again, will sometimes rectify the issue, but not always. This error can/has occurred at anypoint While my car was in reverse gear. Most frequently the error occurs from the very beginning of trying to use it. However it has failed while I was in motion trying to use it. This report is being filed because of that latter type of failure. There was a recall notice for this exact issue. Polestar issued a software update (v3.6.4) to fix this issue. However, in my experience, the error has occurred more frequently after the software update.

Related Complaints for the 2022 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11717731 — February 13, 2026 — The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop la...

#11716076 — February 6, 2026 — Backup camera unavailable: this happened often. Put the car in reverse and the screen goes black with error saying th...

#11714308 — January 29, 2026 — The backup camera continues to not load properly when starting the car, and displays a warning that the backup camera...

#11712820 — January 22, 2026 — The backup camera is often times "unavailable" in this car when you put it in reverse, and rear visibility is essenti...

#11711425 — January 16, 2026 — The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the...

Recent Complaints for the 2022 POLESTAR POLESTAR 2

#11719405 — UNKNOWN OR OTHER — February 20, 2026 — First off, I should say that I generally love my Polestar 2. I've enjoyed owning it. However, I the infotainment syst...

#11718243 — VISIBILITY/WIPER — February 16, 2026 — I have had ongoing problems with backup camera, as does everybody else with this car. I was promised a fix in Januar...

#11717731 — ELECTRICAL SYSTEM — February 13, 2026 — The polestar 2 continues to be unsafe. When reversing the rear camera freezes up always, and takes minutes to stop la...

#11714860 — UNKNOWN OR OTHER — February 1, 2026 — Failure of backup camera to display. This is a persistent problem that remains, despite having the latest software. ...

#11711425 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — January 16, 2026 — The screen was already running slowly, I placed the car in reverse to exit a parking space. Instead of displaying the...