NHTSA Complaint #11682942 — 2018 JEEP WRANGLER

The contact owns a 2018 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument cluster was inoperable and displayed a blank screen. During the failure, the driver was unable to view the fuel levels, engine temperature levels, and any safety warnings. The local dealer was informed of the failure, and the instrument cluster was serviced by an independent mechanic and reinstalled by the dealer. Shortly after retrieving the vehicle, the failure reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V652000( ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 28,000.