NHTSA Complaint #11682373 — 2019 FORD EXPEDITION

Yesterday, while I was driving to pick up my kids from school, my 2019 Ford Expedition, the driver’s side seatbelt literally exploded — it went off like it would in a crash (but there was no crash). I was driving when it exploded and tightened so tight on me. Now the seatbelt doesn’t work at all. It was terrifying, so loud and painful. This is part of a known recall issue. When the dealership had my car back in May to replace my cam phasers, they told me the seatbelt recall parts weren’t available yet. Fast forward to now — the seatbelt has gone off, the vehicle can’t be driven safely, and Ford (both the local dealership and customer service) is saying there’s nothing they can do for me right now. The dealership told me I would have to pay to have it towed and pay for a rental. Also, they aren’t sure how fast they can get parts or diagnose it. I’m honestly at a loss. This is a safety recall, and I can’t use my car because of it. I literally just paid $2400 in may for my cam phasers and now this.