NHTSA Complaint #11680664 — 2019 FORD FLEX

STRUCTURE:BODY issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11680664
Vehicle	2019 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	July 5, 2025
Date Filed	August 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

1) Trim piece that includes the keyless entry pad on driver's door, broke off while driving 80 mph on highway. The keyless entry pad was left hanging on by the electrical cords. It is available for inspection as it has not been fixed yet. 2) I didn't see where it went, but it had the potential to fly off and hit any cars behind me. 3) Car has been inspected by mechanic at Ford dealership and provided cost for part to fix. 4) Car has not been inspected by manufacturer, police, insurance rep, etc. 5)No warning lamps, messages or any symptoms prior to failure. I honestly thought something hit my car. I ended up pulling over to assess the situation. It was then that I noticed the panel broke off and the remaining piece was left hanging.

Related Complaints for the 2019 FORD FLEX

Other STRUCTURE:BODY Complaints

#11716860 — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...

#11692800 — October 11, 2025 — While driving at highway speeds the Side B pillar panel became unattached and broke off.

#11686588 — September 11, 2025 — While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wire...

#11682817 — August 25, 2025 — The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from t...

#11681751 — August 20, 2025 — B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been ...

Recent Complaints for the 2019 FORD FLEX

#11717601 — BACK OVER PREVENTION — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717601 — STRUCTURE — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717355 — SUSPENSION — February 11, 2026 — The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the v...

#11716860 — VISIBILITY/WIPER — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...

#11716149 — BACK OVER PREVENTION — February 6, 2026 — The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over P...