NHTSA Complaint #11679056 — 2015 FORD FIESTA

The contact owns a 2015 Ford Fiesta. The contact stated that while driving at various speeds, the engine jerked while depressing the accelerator pedal. The contact stated that the "Engine Malfunction Service Now" message was displayed on the instrument panel at start up. The vehicle was taken to dealer where the contact was provided an estimate for the repair. Upon investigation, the contact discovered that the vehicle was included in Customer Satisfaction Program: 14M02 (Transmission control module extended warranty coverage); however, the dealer refused to honor the warranty. The manufacturer was notified of the failure but provided the same information as the dealer. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.