NHTSA Complaint #11675419 — 2015 FORD FIESTA

In May, my 2015 Ford Fiesta SE went into "limp mode" before reaching the speed limit of 25mph. Immediately afterwards it was taken into a local shop, Mobile Mechanic, where no codes were active and coolant level was between min and max level. Next day, car experienced misfiring check engine light and overheating before being looked at by a mechanic. Mechanic replaced spark plugs due to code reading misfiring in cylinder 3. Car still continued to misfire and due to slight lower level of coolant, Engine overheated and cracked a cylinder block in the 1.0-liter three-cylinder EcoBoost engine. This car is used to travel with two children under [XXX] and [XXX]. The beginning of June the car overheated on a hot day traveling home with the two kids and myself. We had to sit in the heat for close to an hour before temperature gauge returned to normal, I checked the coolant and it was still between min and max levels. On the same trip, it was on the verge of overheating again due to climbing the hill before our house. After finding out the cylinder block was cracked by my mechanic we discovered there has been a recall issue with the same engine, Recall 17S09, that began in January 2018, a month before I purchased my car from Redwood Ford in Ukiah California ([XXX]). I called W. C. Sanderson Ford in Healdsburg, California on July, 15th, 2025 to see if it would be possible to see if this recall was actually fixed on my vehicle, which they responded that the recall has nothing to do with my car and they can't do anything about my car. The representative specifically said that due to my car being 10 years old it has been disqualified of the recall and is no longer attached to my VIN. I have taken this car to the same local mechanic 4 times since the ending of May, 2025 for the same issues before we discovered the cracked cylinder block, mechanic took pictures of fluid and water inside cylinder 3. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)