NHTSA Complaint #11675296 — 2018 FORD EXPLORER VISIBILITY/WIPER

Complaint Details

ODI Number	11675296
Vehicle	2018 FORD EXPLORER
Component	VISIBILITY/WIPER
Date of Incident	July 22, 2025
Date Filed	July 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The cover on my dashboard has lifted/rolled up and revealed a white material underneath, and as such, this has caused a glare onto the windshield in my field of vision, making it harder for me to see while driving. I feel that this is a safety concern. I have taken it to a Ford dealership to have it looked at, and they claim that there is nothing that can be done except for the entire dashboard to be replaced which would be thousands of dollars. I have researched this issue and it seems to be a common issue among my make and model year of the vehicle.

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