NHTSA Complaint #11674985 — 2020 MAZDA CX-5

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11674985
Vehicle	2020 MAZDA CX-5
Component	POWER TRAIN
Date of Incident	June 30, 2025
Date Filed	July 21, 2025
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2020 Mazda CX-5. The contact stated that the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified by the dealer about the failure, and the manufacturer agreed to partially cover the cost of the repair. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 52,000.

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