NHTSA Complaint #11674472 — 2020 AUDI A5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11674472
Vehicle	2020 AUDI A5
Component	UNKNOWN OR OTHER
Date of Incident	July 15, 2025
Date Filed	July 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs my navigation (not through my phone) and music by connecting to my phone with Bluetooth. It also shows me my backup camera and diagnostics with the car. Safety is affected by distractions, not knowing where to go, irritation. No dealership has inspected or been able to reproduce the issue. No other issues came before the MMI began restarting.

Related Complaints for the 2020 AUDI A5

Other UNKNOWN OR OTHER Complaints

#11676251 — July 25, 2025 — The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more f...

#11674570 — July 18, 2025 — The MMI system in the car constantly reboots and does not work for more than 30 seconds

#11674649 — July 18, 2025 — The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup came...

#11674406 — July 17, 2025 — MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in t...

#11673637 — July 15, 2025 — The MMI reboots 3-4 times while driving, a big distraction. It starts by checking remote access rights, then has a fe...

Recent Complaints for the 2020 AUDI A5

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#11678628 — BACK OVER PREVENTION: WARNINGS — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

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