NHTSA Complaint #11673637 — 2020 AUDI A5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11673637
Vehicle	2020 AUDI A5
Component	UNKNOWN OR OTHER
Date of Incident	July 15, 2025
Date Filed	July 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

The MMI reboots 3-4 times while driving, a big distraction. It starts by checking remote access rights, then has a few other messages. It takes nearly 2 minutes to reset and often this occurs several times. If you select certain options, the MMI starts to change seat and other settings while vehicle is in operation. The dealer has no software updates/upgrades to resolve this potentially serious issue. This has happened several times recently (last few weeks).

Related Complaints for the 2020 AUDI A5

Other UNKNOWN OR OTHER Complaints

#11676251 — July 25, 2025 — The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more f...

#11674472 — July 18, 2025 — My car’s Multi Media Interface (MMI) keeps restarting every 1 to 2 minutes everyday while driving the carThe MMI runs...

#11674570 — July 18, 2025 — The MMI system in the car constantly reboots and does not work for more than 30 seconds

#11674649 — July 18, 2025 — The MMI system keeps rebooting. Once when I was backing up, the screen started resetting compromising the backup came...

#11674406 — July 17, 2025 — MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in t...

Recent Complaints for the 2020 AUDI A5

#11694280 — ELECTRICAL SYSTEM — October 18, 2025 — Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down u...

#11678628 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11678628 — BACK OVER PREVENTION: WARNINGS — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11678628 — ELECTRICAL SYSTEM — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11678080 — ELECTRICAL SYSTEM — August 3, 2025 — The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, r...