NHTSA Complaint #11673650 — 2022 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11673650
Vehicle 2022 POLESTAR POLESTAR 2
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Car received over the air update a week ago. Software version is now 3.6.4. Assumed it was to address NHTSA Recall RP1016 - Rear Backup Camera. Update has not addressed recall issues. Backup image still lags and images flicker at times when car is first put into reverse. Yesterday I put it into reverse and no image appeared at all. Instead got warning message: "Camera temporarily unavailable". Have had backup camera fail this way several time over past year. With current update camera actually seems to malfunction more often than it did before the update. This is a serious safety hazard because rear visibility is compromised by car's design. (One factor is large rear seat headrests cannot be removed.) Camera is always needed when backing up. Have not reported problem to Polestar.

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Recent Complaints for the 2022 POLESTAR POLESTAR 2

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